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We have noticed that paying via iDeal in My Waternet is not always possible. We are working on a solution.

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My 'opnamenummer' consists of 11 digits. Did I do anything wrong?

Waternet might not be your tap water supplier. Perhaps you have a different supplier. For example, PWN or Vitens.

Please check your water meter reading request email or your meter reading card.

Are you sure that Waternet is your tap water supplier and are you having problems submitting your meter reading? Our customer service team would be happy to help you.

Contact our customer service team

Berry, the digital assistent