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Questions and answers

Please view the answers to frequently asked questions. Is your question not listed? Please use the search function.

Billing and payments

View our bank account numbers. Please use a different one for each service: your tap water and water authority tax.

View our bank account numbers

Sometimes, we will withdraw 2 amounts from your bank account in 1 month. Often, 1 amount is for your tap water and 1 amount is for your water authority tax. Or you may have been charged for 2 years of water authority tax in one go. Find out which bills you have paid.

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Moving home

This may happen if you pay in instalments. You will then pay your assessment in the same portions. And maybe you have not paid all the instalments yet.

Log in to My Waternet

You cannot change the name on the tap water account yourself. The new customer must register himself. After that you will automatically receive a final bill.

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About your bill

Perhaps you received your assessment via your personal message box ('Berichtenbox') at MijnOverheid. Did you sign up to receive messages from Waternet? Then you will receive your assessment via MijnOverheid.

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If you do not have a water meter, we estimate your water consumption. Your tap water bill is based on the number of units of your home. For example, your kitchen counts as one unit. More about units
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Tap water

Our tap water costs 1.13 euros per cubic metre. You are also charged fixed costs, taxes on tap water and VAT.

View all tap water rates

You can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water installments.

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Your water usage ('waterverbruik') is stated on your annual statement. The annual statement can be found at my tap water bills.

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View all questions about Tap water

Water authority tax

Do you suspect that your water tax assessment is incorrect? Please read our explanation of the tax assessment. You can also file an objection online.

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Are you moving out of the service area of Regional Public Water Authority Amstel, Gooi en Vecht? Then you will automatically receive a reduced assessment for the year in which you have moved. The following year, you will be charged water authority tax by a different water authority.

Did the number of people of your household change in the course of the year? And you currently live alone? Then we will also reduce your assessment. You will be charged a lower water treatment charge for the remainder of the year.

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A tenant must always pay water authority tax: the water system charge for residents and the water treatment charge for private customers.

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Registering for tap water

Are you moving to or out of Amsterdam? Then you need to take action for your tap water.

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View all questions about Registering for tap water

My Waternet

Find out how to change your password. The process is slightly different for your tap water account (My Tap Water) than for your taxes (My Taxes).

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Were you unable to log in to My Tap Water? That is unfortunate. Please view our solutions.

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Are you not sure if you already have an account for My Tap Water? Read how to solve the most frequent problems quickly.

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Water meter

Did you forget to submit your meter reading? No problem. We will estimate your annual bill. Is the estimate wrong? Please let us know. More about our estimate and your annual bill

Please submit the 5 digits which are shown on a black background on your water meter. Some water meters only have 4 digits on a black background. In this case, please add a 0 before it, so that you submit 5 digit. For example, when your meter reading is '0454' submit '00454'.

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Are you on holiday, and thus unable to submit your yearly meter reading in time? Then we will estimate your water use.

On holiday? No worries, here's what we will do
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