Cookies

We use cookies to ensure that this website functions properly. Click “Yes” to accept all cookies. This allows you to watch videos too. Want to know more or change your settings? Go to privacy and cookies.

Direct naar content

File a complaint

Are you not satisfied with our service? Or has something unpleasant happened? Then you can file a complaint. We will work together to find a solution.

What can you expect?

After you send us your complaint:

  • You will receive a response within 8 workings days.
  • We will explain what we will do with your complaint.

Send your complaint by post

If you wish, you can also send your complaint by post. Visit the page file a complaint by post to find the address.

File your complaint online

Fill in the form on this page. Your details help us handle your complaint properly.

The form was not completed correctly. Please scroll up and see which field was not completed correctly.

*
*
*
*
*
*
*
*
*
    *

    Frequently asked questions

    Which type of complaints do we not handle?

    In some cases we are unable to handle your complaint. Please view the situations to which this applies.
    Read more

    I am not happy with the way my complaint was handled. What can I do?

    Are you dissatisfied? Please let us know if you are unhappy with the way we handled your complaint. Your satisfaction is important to us. Tell us why you are dissatisfied so we can look for a solution. Would you like to file a complaint elsewhere? You can do so at the ‘Ombudsman’ (public advocate) of Amsterdam or the National Ombudsman.
    Read more
    Berrybot Berry, the digital assistent