Would you like to change your personal details? You can quickly manage your accounts online. Need help? Our customer service team would be happy to help you.
Go to My Waternet and log in for tap water, water authority tax or both.
Go to My Waternet and log in for tap water, water authority tax or both.
Would you like to transfer your tap water account to a different name? Register the new customer.
You do not have to report a death for water authority tax. For tap water, you have the option to cancel, keep or change the account.
Report a deathChoose how you would like to receive your bills: via email or by post.
All new Waternet customers automatically receive an account for their tap water. Do you not (yet) have an account? Then please get in touch with our customer service and ask for one.
Forgot your password? You can request a new password. We will send you an email to reset your password.
Call us on business days between 08:00 and 17:00. Want to report a water problem? You can call us 24 hours a day.
Ask your question via Facebook or X.
Our digital assistant Berry can answer many of your questions. Is Berry unable to help you? Then you can chat with one of our colleagues.
Ask your question using the contact form.