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Did you know that you can quickly manage your accounts online via My Waternet? Would you like to view or pay your bills? Or change your details? It’s easy, convenient and safe.

To My Waternet

Frequently asked questions

In recent years, we have kept the water authority tax as low as possible. But our costs have gone up a lot. This is due in part to higher energy costs and to climate change. It is becoming more and more expensive to make sure we live safely below sea level and that there is enough clean water.

Read the main reasons

Sometimes, we will withdraw 2 amounts from your bank account in 1 month. Often, 1 amount is for your tap water and 1 amount is for your water authority tax. Or you may have been charged for 2 years of water authority tax in one go. Find out which bills you have paid.

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Did you receive multiple bills for water authority tax? That can happen. Some of the assessments of previous years will only be sent this year.

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You can request a payment plan for tap water and water authority tax.

Request payment plan

You can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water installments.

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Call us

Call us on business days between 08:00 and 17:00. Want to report a water problem? You can call us 24 hours a day.

+31 889 39 4000 (You are leaving this website) international or if 0900 is not possible
We will help you within 10 minutes

Social media

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We will respond within 1 business day

Chat available

Our digital assistant Berry can answer many of your questions. Is Berry unable to help you? Then you can chat with one of our colleagues.

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Contact form

Ask your question using the contact form.

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We will respond within 5 business day

Main office address

Stichting Waternet
Korte Ouderkerkerdijk 7
1096 AC Amsterdam

Please note that our parking garage is located in Markonstraat. Use this street name for your navigation.

Opening hours

The servicedesk for questions about tap water and water authority tax is open from 13.30 till 15.30 on business day.

 

 

Berrybot Berry, the digital assistent